Please keep in mind we're a small company with 4 "employees" who do all the work. Unlike Amazon or eBay, we don't have huge shipping warehouses with a staff of thousands to fulfill your order.
We hand craft each item. Over all, nothing is mass produced in China or another country. All our prop weapons are made here in the USA.
Some delays are inevitable. For example, If your order is waiting on a BSG holster, the reason may be our supplier has been unable to resupply us as they work on our orders while working on other product runs. If you're waiting in a uniform shirt, it may be that our patch supplier has run out and we're waiting for him to resupply us our inventory.
We don't just take your money and "run."
You WILL receive your items eventually.
We have to split our time between jobs that make the house payment, families that need our time, sleep, food and ALSO making props and costumes you'll be proud to own and wear.
There are only so many hours in the day to accomplish all the tasks we need to do.
Again, you WILL receive your order. It may not be super fast, but you will receive it.
We TRY to accommodate requests for time specific orders, and can often fulfill those requests and we make every effort to do so, but sometimes things just don't work out.
In situations like that we can offer you a refund if you so choose. Always feel free to contact us through email and we'll normally get back to you within 5 business days.
We thank you for your understanding of what we've been going through with the moving of locations and the associated challenges with that, and we will resume regular shipping times soon.
As stated above, we ask that you keep in mind that we're not a large online location or physical storefront like Target or Wal-Mart. This is largely a home based business and most every item we offer is hand crafted. And sadly, quality craftsmanship takes time. We appreciate your business and will make every effort to ensure you receive your items in as timely a fashion as possible.
THANK YOU for your understanding, THANK YOU for your patronage and finally, THANK YOU for visiting AlchemyArms.com!!
Russ VP, Alchemyarms.com
=================== Welcome to Alchemy Arms!
Or as we like to shorten it... "Alchemy Arms: Costumes, Props and Memorabilia Emporium". (^_^)
Our goal is to offer you high quality Science fiction props, costumes and collectibles
at a reasonable price.
With over 70 years of combined experience in Props and Costumes, we hope you'll find something to help you reach for the stars and be the hero or heroine you always wanted to be.
Most of the items offered here are custom made to order so please be patient with us as we gear up and build up our inventory to better serve you. Some production delays are caused because we (the builders) are at a convention or our inventory has been shipped for sale to a convention.
We are always looking for ways to help the props and costuming fans out, so if you don't see a product you want, let us know and we will try to make it happen.
Please Note: While much of our inventory is in stock and ready to ship, we do occasionally sell
out of an item and your item may be put on a back order status. Shipping times for fabric items
such as complete costumes may take longer to ship than prop replicas.
If you need an item for an upcoming convention, please let us know in advance!
With advance notice we will make every effort to get you your item in time for your